Refund and Returns Policy
Last Updated: September 27, 2026
At CLT Conex Solutions, we are committed to providing quality shipping containers, equipment, and related products. We understand that circumstances may change, and we aim to make our return and refund process as clear as possible.
1. Order Cancellation
Orders may be cancelled before the product has been dispatched or scheduled for delivery.
To request a cancellation, please contact us as soon as possible at:
Phone: (336) 724-1715
Once an order has been dispatched, scheduled for delivery, or placed with a supplier for fulfillment, cancellation may no longer be possible. Any applicable cancellation, transportation, or administrative costs may be deducted from the refund.
2. Returns
Due to the size, weight, transportation requirements, and nature of our products, returns are handled on a case-by-case basis.
Before returning any product, customers must contact CLT Conex Solutions and receive authorization. Please do not arrange a return or shipment without contacting us first.
Returned products must generally be in the same condition in which they were received, except where the return is being requested because the product arrived damaged or defective.
3. Damaged or Incorrect Products
Please inspect your container or equipment as soon as possible after delivery.
If you receive a product that is damaged, defective, or materially different from what was ordered, contact us promptly at (336) 724-1715.
We may request photographs, videos, delivery documentation, or other information to evaluate the issue.
If the issue is determined to be our responsibility, we will work with you to determine an appropriate resolution, which may include repair, replacement, or refund where applicable.
4. Non-Returnable or Special-Order Products
Certain products may not be eligible for return, including products that are:
- Custom-built or specially modified
- Specially ordered for a customer
- Used, altered, or damaged after delivery
- Subject to transportation or delivery arrangements that cannot reasonably be reversed
Eligibility will be confirmed before any return is authorized.
5. Refunds
If a refund is approved, the refund amount will depend on the circumstances of the return or cancellation.
Applicable delivery, transportation, restocking, processing, or other non-refundable costs may be deducted where applicable.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
6. Delivery and Transportation Charges
Shipping, delivery, transportation, unloading, crane, equipment, or other service charges may be non-refundable once those services have been performed or committed.
If a customer refuses delivery or is unable to accept delivery because of circumstances within the customer’s control, additional transportation or redelivery charges may apply.
7. Customer Responsibilities
Customers are responsible for providing accurate delivery information and ensuring that the delivery location is accessible and suitable for the ordered container or equipment.
Additional charges may apply if delivery cannot be completed because of inaccurate information, restricted access, site conditions, or the customer’s inability to receive the product.
8. How to Request a Return or Refund
To request a return, cancellation, or refund, please contact:
CLT Conex Solutions
Phone: (336) 724-1715
Address: 542 Farragut St, Greensboro, NC 27406
Website: cltconexsolutions.com
Please include your order information and a description of the reason for your request. For damaged or incorrect products, photographs or other supporting information may be requested.
9. Policy Changes
CLT Conex Solutions reserves the right to update or modify this Refund & Return Policy when necessary. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about a return, cancellation, refund, or delivery issue, please contact us at:
CLT Conex Solutions
Phone: (336) 724-1715