Refund & Returns Policy

Last updated: September 2026

Order Cancellations

You may cancel your order at any time before it has been dispatched for delivery. If you have already paid, you will receive a full refund of the amount paid. To cancel, contact us by phone or email with your order number.

Returns

We accept returns within 14 days of delivery, provided that the item is unused, in the same condition in which it was delivered, and has not been modified. To start a return, contact us first so we can issue a return authorization and arrange collection. Items returned without prior authorization cannot be accepted.

Return transport costs are the customer’s responsibility unless the item arrived damaged, defective or was not the item you ordered.

Damaged, Defective or Incorrect Items

Please inspect your item at delivery. If it is damaged, defective or not what you ordered, note it on the delivery receipt and contact us within 48 hours of delivery with your order number and photos. We will repair, replace or refund the item at no cost to you, including return transport.

Refunds

Once a returned item has been received and inspected, we will notify you of the approval of your refund. Approved refunds are issued to the original payment method (for bank transfer orders, back to the bank account the payment came from) within 5–10 business days.

Non-Returnable Items

• Items that have been used, modified or damaged after delivery.
• Custom or special-order items built or configured to your specifications (we will confirm this in writing before you order).

Contact Us

Phone: (919) 383-0000
Email: sales@cltconexsolutions.com
Address: Hillsborough Rd Industrial Zone, Durham, NC 27705