Privacy Policy

Last updated: September 2026

At CLTCONEX SOLUTIONS, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, or contacting us.

1. Information We Collect

When you visit or use our website, we may collect the following information:

Full name
Email address
Phone number
Billing and shipping address
Order and purchase information
Payment and transaction information
Information you provide when contacting us
Website usage, device, browser, and IP address information

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

Process and deliver your orders
Provide customer support
Contact you regarding your order
Send invoices, process payments and prevent fraudulent transactions
Improve our website, products, and services
Manage your account, if applicable
Send important service or order-related communications
Send promotional communications where you have provided appropriate consent

3. Payment Information

Orders are currently paid by bank transfer against an emailed invoice, so we do not collect or store card details on our website. If we add other payment methods in the future, payments will be processed by third-party payment providers under their own privacy policies and security practices.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences (such as your cart), understand website traffic, and provide relevant website functionality. You can adjust your browser settings to manage or disable cookies. Some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell or rent your personal information. We may share information with trusted third-party service providers when necessary to operate our business, including:

Shipping and delivery providers
Payment processors
Website hosting and technical service providers
Analytics and marketing service providers
Customer support providers

These providers may only use information as necessary to perform services for us or as otherwise permitted by law.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Object to or restrict certain processing
Request a copy of certain personal information

To exercise applicable rights, please contact us using the details below.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

CLTCONEX SOLUTIONS
Phone: (919) 383-0000
Email: sales@cltconexsolutions.com
Address: Hillsborough Rd Industrial Zone, Durham, NC 27705